Refund policy
FREE STANDARD SHIPPING FOR ANY ORDER VALUE OF $40 OR MORE
Here at Mighty Petz we offer valued customers free Standard Shipping for any purchase over $40. In order to qualify, your cart’s subtotal (before taxes are applied) must be $40.00 or more. For orders under $40.00, a standard shipping rate of $4.97 will be applied.
We currently offer the following shipping options:
- Standard Shipping - 3-7 Business Days
- Expedited Shipping ($7.39) - single unit - 2 Business Days
In-stock items are normally shipped within 1-2 business days. Expedited and overnight shipping options are not available to Hawaii, Alaska, and PO Boxes. We do not ship on holidays.
The final price for the Expedited Shipping is dependent on the number of products ordered and calculated based on order weight.
Please note that we only ship to addresses in the United States. We do not ship internationally at this time.
At the moment, Amazon handles all our deliveries because we want you to receive your package as promptly and seamlessly as possible!
If you have any questions regarding shipping, contact us anytime at hello@mightypetz.com or give us a call at 833-3MIGHTY (833-364-4489)
REFUNDS
We stand by the quality of our products and if for any reason you or your furry friend are not satisfied, we'll give you a FULL refund - no need to return the product!
This is our 100% Unlimited Satisfaction Guarantee promise to you.
Our policy lasts a lifetime. Contact us anytime if you are unsatisfied and we will issue a refund for your purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if approved)*
*To receive a refund, we require a receipt or proof of purchase, such as an Order Number.
** *Additional non-returnable items: Gift cards
Please, contact us anytime at hello@mightypetz.com stating your order number/ or receipt/ proof of purchase and we will process your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet follow the steps:
- Please, check your bank account again
- Contact your credit card company, it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@mightypetz.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@mightypetz.com
More information
If you have any questions, comments, or feedback, you can reach us via phone or email below
Toll-Free Phone: 833-3MIGHTY (833-364-4489)
We are available Monday - Friday from 9 am - 5 pm EST.
E-mail: hello@mightypetz.com
Address: 3422 SW 15 Street, Suite #10761, Deerfield Beach, FL 33442