Shipping and refund policy
Shipping and refund policy
FREE STANDARD SHIPPING FOR ANY ORDER VALUE OF $25 OR MORE
Might Petz offers 3 shipping* options:
- Standard - delivery within 3-5 business days (FREE on all orders over $25 or market rate depending on item quantity and weight)
- Expedited - delivery within 1-2 business days (market rate depending on item quantity and weight)
- Priority - delivery on the next business day (market rate depending on item quantity and weight)
We typically ship in-stock items immediately but sometimes it can take up to 2 business days if additional order verification is needed. Occasionally, shipping to certain locations may take a bit longer. Amazon currently handles all of our deliveries, allowing you to receive your package as promptly and seamlessly as possible! Your pet will let you know when they’re at your door!
*Currently, we only ship to addresses in the United States and we are unable to offer expedited shipping to PO boxes, Alaska, or Hawaii.
Our 100% Unlimited Satisfaction Guarantee Promise
We’re happy when you’re happy (and, of course, when your pet is happy!). That’s why we offer a FULL refund to unsatisfied customers. You don’t even need to send back the product!
Our policy lasts a lifetime (in human years, not dog years). If you are unsatisfied or your pet somehow got a hold of your credit card, please contact us and we will issue a refund as soon as possible.
Requesting a Refund
In order to process your refund, we require a receipt, order number, or other proof of purchase.
To get started, contact us at email@example.com. with the above information. Once approved, we will process your refund and credit your card or original method of payment. This might take a few days so we thank you for your patience!
Please note: Gift cards are nonrefundable.
Late or Missing Refunds
Waiting for a refund might be how a dog feels when it’s waiting for its owner to come home. If you haven’t received yours, take the following steps:
- Check your bank account one more time (just to be safe!)
- Contact your credit card company
- Contact your bank
If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.
We are happy to replace any item that is defective or damaged. If you’d like to exchange your purchase for the same product, send us an email at email@example.com.
We Want to Hear from You!
We love to meet people on the internet! If you have any questions, comments, or feedback or you need to track a shipment, please don’t hesitate to reach out via email, snail mail, or phone.
We are available via Facebook too! Contact us 24/7 on Facebook Messenger and we will respond as soon as we can!
- Email: firstname.lastname@example.org
- Toll-Free Phone: 833-3MIGHTY (833-364-4489)